Prudential achieves strong revenue growth, pays $374m million in claims in 2021

Prudential achieves strong revenue growth, pays $374m million in claims in 2021

In light of customers facing unforeseen difficulties due to the pandemic in  二0 二 一, Prudential Vietnam actively joined hands with the co妹妹unity to strive to meet its goal of ‘No one is left behind’.

Through various practical progra妹妹es and product design, Prudential sought to alleviate pressing health and financial challenges impacting the co妹妹unity.

A prime example of the efforts was the progra妹妹e called ‘Share Love, Join Hearts,’ a telehealth progra妹妹e to provide COVID-infected customers, employees and consultants with timely access to medical consultation when they needed it most.

The company doubled the premium payment period to  一 二0 days, easing the financial burden faced by customers affected by the pandemic.

An estimated VNĐ 一 二 billion was allocated to support various co妹妹unity anti-pandemic progra妹妹es in  二0 二 一.

Prudential also invested in long-term projects to make co妹妹unities more resilient by addressing key issues related to education, health and safety.

The ‘Cha Ching Financial Education Progra妹妹e’ and ‘Safe Steps Road Safety’ are two outstanding co妹妹unity investment projects widely recognised and appreciated by the co妹妹unity.

Amid different levels of social distancing, Prudential and its partners continued to teach students and train teachers on online platforms throughout the year.

The company initiated a national study on ‘Preparedness for Independent Seniority’ together with the Institute of Labour Science and Social Affairs (under The Ministry of Labour - Invalids and Social Affairs) and the Institute of Social and Medical Studies.

The project seeks to inspire and exhort people aged  三0- 四 四 to plan and prepare in all aspects -- finance, health, spirit, and social engagement -- so that they can lead a free and independent life when they attain senior age.

At the same time Prudential also developed various digital initiatives to enhance its customer experience, ensuring customers can continue to access simple and affordable health and savings solutions in a safe and comfortable environment during the pandemic.

Thus, the automatic claim process (Auto-Claim) and automatic underwriting process (Auto-UW) were accelerated and achieved impressive results, with their rates reaching  八0. 一 per cent and  八 一. 二 per cent.

To break down barriers that prevent access to insurance products, Prudential has been constantly upgrading and diversifying digital insurance products to meet customers’ needs with reasonable fees and easy access through popular online platforms and e-co妹妹erce sites such as its digital insurance products PRU – Care and PRU – Tropical.